The Organization Doesn’t Notice Until Monday
An engineer takes a Friday off. Nothing breaks. On Monday, a production issue surfaces in a system no one has touched in years — and someone on the incident bridge says, “Let’s wait until Sarah gets back.”
The technology was never the constraint. The organization was.
Most organizations track risk carefully in suppliers and infrastructure, but rarely in their own people: what happens when critical understanding lives in one person’s memory instead of the enterprise itself.
https://primamachina.substack.com/p/knowledge-walks-out-the-door-every