Why the real organization is defined by operational behavior—not documented process
Every organization has two systems. The documented one. And the one people actually use to get work done.
Under pressure, the informal system always wins. Work flows through trust, relationships, and whoever can unblock progress fastest—not necessarily through the official process.
Durable organizations design for this reality instead of pretending it does not exist.
https://primamachina.substack.com/p/informal-systems-always-win