Many organizations treat efficiency as the ultimate objective. Reduce excess capacity. Eliminate redundancy. Maximize utilization.
The logic is compelling. Until something goes wrong.
Efficiency performs best under stable conditions. Resilience performs best when conditions change. The problem is that resilience often looks inefficient — redundant systems, cross-trained teams, unused capacity.
But resilience was never designed to maximize efficiency. It was designed to absorb disruption.
The strongest organizations understand the difference. Because resilience is not waste. It is insurance.
https://primamachina.substack.com/p/efficiency-and-resilience-are-different