Why most transformation efforts break at the boundaries—where ownership, decisions, and coordination collide
Most transformations focus on teams and systems. They miss the real problem. Friction doesn’t live inside components. It lives at the boundaries between them.
Hand-offs. Shared ownership. Unclear interfaces.
Fix the parts, and the system still struggles. Fix the interfaces, and work starts to move.
https://primamachina.substack.com/p/change-fails-at-the-interface